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For field service & emergency dispatch

Reroute the second
conditions change.
Not an hour later.

Dispatch for teams whose day never survives first contact. New calls, closures, and breakdowns re-sequence the board in real time — so techs stay productive and customers get an ETA that holds.

Bring a real day of jobs to the demo. We re-sequence it live as conditions change.

Why static routing breaks in the field.

The constraints aren't optional. Miss one and the run falls apart.

The day changes constantly

A new emergency call or a canceled job makes the morning plan obsolete by 9am. A route built once and never updated is wrong by lunch.

ETAs customers actually track

Customers now expect a real ETA window. A guess that's off by an hour burns trust and generates 'where's my tech' calls that eat the office.

Live conditions matter

Closures, incidents, and congestion decide whether a tech makes the next window. Routing that ignores live conditions strands them in traffic.

Proof the work happened

Disputed visits and 'nobody showed' claims need a timestamp, photo, and signature — or the billing conversation goes sideways.

How BoxTruckSprinter handles it.

Every pain point above has a concrete, in-product answer.

Dynamic re-sequencing

New call comes in, the board re-optimizes and assigns the closest available tech. The dispatcher approves instead of rebuilding.

Realistic, live ETAs

ETAs are computed against live conditions and updated as the day moves, so the window you give the customer is one the tech can hit.

Live 511NY incident feeds

Incidents and closures feed straight into routing. Techs are steered around the mess before they're stuck in it.

Territory-aware assignment

Jobs route to the right tech by territory and skill, cutting cross-town backtracking and windshield time.

Photo + signature proof of visit

Every visit captures a timestamp, geotag, photo, and signature. Billing disputes end with a record, not an argument.

Recurring service routes

Standing maintenance and inspection loops get scheduled once and materialize as a routed day automatically.

Half our day is emergencies we didn't know about at 7am. The board just re-sequences and tells me who's closest. I stopped rebuilding routes by hand every time the phone rings.
Dispatch supervisor
Field service operator · 18 techs · five-borough coverage

Where the productivity comes from.

Modeled for a typical 10–25 technician field operation.

+2
Jobs per tech / day
Less backtracking, tighter sequencing.
Real-time
Board updates
New calls re-sequence automatically.
-38%
'Where's my tech' calls
Live ETAs customers can track.
-22%
Windshield time
Territory-aware assignment.
100%
Proof of visit
Timestamp, photo, and signature captured.
91%
On-time window
ETAs computed against live conditions.

Send us a real day of jobs.
We'll route it live.

15-minute demo. Bring an actual day's board. We'll re-sequence it in real time as we throw new calls and closures at it, and show the ETAs your customers would see.