Chain of custody.
Every vial.
Every drop.
Dispatch built for couriers moving specimens, prescriptions, and temperature-sensitive medications across the five boroughs. STAT runs jump the queue, cold chain is logged end to end, and every handoff is signed.
Bring a real pickup-to-lab route to the demo. We sequence it on the call.
Why generic route apps fail medical couriers.
The constraints aren't optional. Miss one and the run falls apart.
STAT runs can't wait in a queue
A STAT specimen pickup can't sit behind 20 routine stops. Dispatch has to bump priority runs to the front the moment they come in — not on the next planning cycle.
Temperature-sensitive payloads
Vaccines, biologics, and reagents die outside a narrow range. Sequence has to respect cold-chain limits, not just mileage, or the payload is scrap on arrival.
Chain of custody is not optional
Labs and pharmacies need a defensible record of who held the specimen and when. A missing signature is a compliance failure, not a customer-service inconvenience.
Restricted routes and hospital access
Loading docks, ambulance bays, and restricted streets don't show up in consumer routing. Drivers waste minutes circling when minutes matter clinically.
How BoxTruckSprinter handles it.
Every pain point above has a concrete, in-product answer.
Priority STAT dispatch
Flag a run STAT and it re-sequences to the front automatically. The assigned driver is notified and re-routed without the dispatcher rebuilding the day.
Cold-chain-aware sequencing
Tag stops as temperature-controlled. The optimizer front-loads sensitive payloads and clusters them so nothing sits past its window.
Signature + timestamped custody
Every pickup and drop captures a signature, timestamp, and geotag. The custody trail is exportable for audits and disputes.
Commercial + facility-aware routing
Truck-legal routes, correct dock and bay entrances, and live 511NY incident feeds keep drivers out of traffic they can't afford.
Proof of delivery on every leg
Photo and signature on both ends of the run. The 'we never received it' dispute is resolved in seconds, not phone calls.
Recurring lab & pharmacy loops
Standing daily pickups get scheduled once and materialize as a fresh routed trip every morning with the right driver.
“Our STAT turnaround used to depend on whoever was dispatching that day. Now the system bumps the run and re-routes the closest driver before anyone picks up the phone.”
Where the time comes back.
Modeled for a typical 8–15 vehicle medical courier operation.
Send us a real pickup-to-lab run.
We'll route it on the call.
15-minute demo. Bring an actual STAT or recurring route. You leave with a sequenced run, a custody trail, and an ETA we both know is achievable.